Help
Need a hand?
We can help with account access, invites, email delivery, notifications, subscriptions, and deletion requests.
Contact support
Email support@choosingours.com. Include the email on your Ours account, device/browser, and what happened.
Common questions
My invite did not arrive
Check spam or promotions, confirm the address, and ask your partner to resend the invite. If it still does not arrive, use the configured support contact above.
How do I manage email or push notifications?
Open Settings to manage available relationship-email preferences. Browser and device settings control browser push. Essential account, security, password-reset, and billing messages may still be sent.
How do I delete my account?
Open Settings, use Delete account, and complete the confirmation. The current product removes the Auth account, clears identifying fields from the retained profile row, and unlinks you from the shared space; your partner keeps access to shared memories and content. For a privacy request, use the configured support contact and write “Data deletion request.”
How do I cancel or ask about a refund?
Use Billing settings to open the billing portal. Read Billing & refunds for the current summary. Never send card numbers.
Safety
Ours is not emergency help, crisis response, abuse reporting, medical care, therapy, or a safety-critical service. If you may be in immediate danger, contact local emergency services. Do not use a shared account or device if doing so could put you at risk.